If you use a Bill Pay service outside of Route 31’s online Bill Pay and you have payments sent to us, you may have to update our name in their system. Also, be sure that you are sending payments to our new address at 715 Terrace St., Ste. 101, Muskegon, MI 49440.

Yes, you can continue to use your Muskegon Co-op checks and deposit slips. When you order new checks, they will be updated with our new name and logo.

Your ATM, Debit and Credit cards will continue to work as normal until the expiration date. When your card expires and comes up for review after August 15, 2022, or needs to be replaced for any reason, you will be given a new Route 31 Credit Union card.

If your loan was done more recently, it will most likely change on your credit report to our new name, Route 31 Credit Union. This change may not happen right away. However, if the loan is older or has been paid off, it will show as Muskegon Co-op Federal Credit Union. The credit union changing names will not affect your credit score.

No, the credit union will continue to provide competitive rates on loans and deposits and minimize our fees. We recently reduced and removed fees because we are in a good financial position to do so and help benefit our members. Rates and fees do fluctuate, but they are due to changes in market conditions.

There will be little to no impact on the member. All accounts will continue to work as normal and will have the same account numbers and you will continue to have the same access to all our products and services.

If you are using the credit union mobile app no action is necessary if your phone is set to automatically update apps. If you are not set up for automatic updates, go into your app store to update the app. Once updated you will see the new logo and colors.

If you send your loan payment to the credit union via check, you will need to make checks payable to Route 31 Credit Union.