Taking control of your finances has never been easier with your new Digital Branch!
Route 31 Credit Union is excited to announce we’re upgrading to a brand-new digital banking platform! This enhancement will provide you with an all-new, modern way to manage your money with improved features, enhanced security, and a seamless banking experience. You will need to Re-enroll in this new online banking platform.
With your new Digital Branch, you’ll be able to take even more control over your finances and enjoy a convenient, simple way to bank. This upgrade comes with some important changes, so please review the information below. You will need to Re-enroll in this new online banking platform. You will also need to delete the old Route 31 mobile app and download a new one.
24/7 Access
You will continue to have access to your accounts and services anywhere, at any time that’s convenient for you. Bank on your schedule, not ours.
Enhanced Security
Bank confidently knowing your access and information are protected with advanced security features including biometric login and multi-factor authentication.
External Transfers
Easily send money from your Route 31 Credit Union account to other financial institutions.
Person-to-Person Transfers
Send money to friends and family quickly and securely with our new P2P transfer feature.
Mobile Check Deposit
Deposit checks with improved functionality and easier check capturing.
Custom Account Alerts
Stay informed with customizable alerts sent via text or email for account activity and security notifications.
Launch Date: October 27, 2026
Important: After October 27, you will need to re-enroll in your new Digital Branch to continue accessing your accounts online and through our mobile app.
Do I Need to Re-Enroll?
Yes! While this extra step ensures the security of your accounts, the process is quick and easy.
Before You Begin
Make sure your cell phone number and email address are current with Route 31 Credit Union. You’ll need these to complete enrollment. If you need to update your contact information, please call us at 231-726-4871, visit any branch location, or make the change via online banking.
What You’ll Need:
Re-Enrollment Steps:
Q: Do I need to enroll in both online and mobile banking separately?
A: No. A single enrollment gives you access to both the Digital Branch and the Digital Branch App. Use the same login credentials to access your accounts from either platform.
Q: Can I reset my password on my own?
A: Yes! The password reset process is now simpler. Just click “Forgot Password” or “Need Login Help” on either the online or mobile banking login screen.
Q: What if I can’t see an account I used to access?
A: Please contact us immediately! You can send a secure message through online banking, email us at info@route31cu.com, call 231-726-4871, or visit either branch location.
Q: Will my account numbers change?
A: All accounts numbers will remain the same.
Q: Will my debit and credit cards be affected?
A: No. All debit and credit cards will continue to work as expected. You don’t need to do anything with your cards.
Q: What about my direct deposits?
A: Your direct deposits for payroll, pension, and Social Security will continue uninterrupted. No changes are needed.
Q: How do I access my statements?
A: You can access and download your monthly statements through your Digital Branch or the Digital Branch App. When you first register, you’ll have the option to enroll in eStatements and eNotices.
Q: Will my prior transaction history be available?
A: Yes! Your transaction history will be available in the new online banking system.
Q: I can’t open eStatements or documents. What should I do?
A: Please check your browser’s pop-up settings. Several functions, including accessing eStatements, utilize pop-ups. Make sure pop-ups are enabled for our website.
Q: Will my alerts carry over?
A: No, you’ll need to recreate your account alerts in the new system. You can set up alerts from your account dashboard or through the More/Plus menus. Alerts can be sent via email or text message.
Q: Will Mobile Check Deposit work the same?
A: Mobile check deposit remains free and easy to use! You’ll notice an improved experience with better controls and easier check capturing.
We’re here to support you through this transition!
Contact Us:
Phone: 231-726-4871
Email: info@route31cu.com
Website: Route31CU.com
